a step-by-step guide to telephone interpreting

Our animated step-by-step guide to Telephone Interpreting requires Javascript and the latest version of Flash Player. If you'd like to view it, please make sure you have those things!

If not, don't worry! The guide below features all the same information, and gives you everything you need to start using this service right away!

sign up!

The first thing you need to do is sign up, but don't worry, it's a very quick and simple process! Just give our helpdesk a call on 01908 572600 - from here, one of our team will quickly assess your interpreting needs and give you all the information you need to begin using the service right away. The whole process will take no longer than five minutes!

Alternatively, you can contact us by email or from our web-form, and we'll talk you through the process that way. For more information, please visit our get in touch page!

call your service number

Now you're all set up, you can make use of Telephone Interpreting any time you need it - twenty-four hours a day, seven days a week!

Simply call the eleven-digit number you were given during signup to connect to the service.

On connection you will be asked for your security code and then connected to one of our qualified telephone interpreters - all in under thirty seconds!

get connected

Based on the information provided we will handpick the team of interpreters that will be assigned to your project. All will be trained in your specific area.

You and your client will be connected via a conference call - or if you are both in the same location, we can connect to a single phone to be passed between you.

have your conversation

Your interpreter will briefly introduce themselves to both of you and if necessary brief the second party on the process.

Now, you can begin your conversation.

All information will be treated in the strictest of confidence. The interpreter will always translate without bias.

customise your billing

At the end of the month we will provide you with a completely itemised bill, including a detailed report on your usage of the service. Our customer service team will be happy to customise this report at your request, to provide you with the data you require. For more information, please get in touch with our helpdesk.

contact us!

That's all there is to it!

If you have any further questions about the service, or anything else for that matter, please give us a call on 01908 572600, or visit our get in touch page.